During his commissioning days, Huseyin set up a ‘Secret Shopper’ project, as he was not convinced that what he and his colleagues were being told by a contracted service provider was actually the reality. Ex-service users were trained to play a number of different roles and told to take various actions with the service. The service provider was informed that Secret Shoppers would be visiting them. The service was provided with a copy of the final report. Huseyin describes some of the experiences of the Secret Shoppers.
Please check out more of Huseyin’s Recovery Voices films.